Terms of Service

Agreement & Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Clariti, a digital solutions provider operating in South Africa ("we", "us", "our").

By commissioning, purchasing, or using any of our services — whether via written agreement, WhatsApp, email, or verbal instruction — you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not engage our services.

Our Services

Clariti offers the following services, subject to these Terms:

• Website Design & Hosting — Design, development, and managed hosting of websites
• Digital Forms & QR Workflows — Custom branded digital forms with QR code delivery and automated submission routing
• Process Digitalisation — Digitising manual business and healthcare workflows into streamlined digital systems
• Graphic Design — Logos, brand identity, print materials, signage, and social media visuals
• Ad Creation & Social Media Content — Creative assets for Meta (Facebook/Instagram) and WhatsApp campaigns
• WhatsApp API Integration — Automated messaging, CRM flows, and customer communication systems

All services are bespoke and built to your specific brief. Scope, deliverables, timelines, and pricing are agreed upon prior to commencement via a written quotation or proposal.

Client Responsibilities

To ensure timely and successful delivery of your project, you agree to:

• Provide accurate, complete, and timely briefs, content, logos, images, and feedback
• Designate a single point of contact for all approvals and decisions
• Respond to queries and proofs within a reasonable timeframe (typically 3–5 business days)
• Ensure that all materials you supply do not infringe on third-party intellectual property rights
• Obtain any necessary consents or licences for content, fonts, or media you provide to us

Delays caused by late provision of content, feedback, or approvals may affect delivery timelines. Such delays do not entitle the client to a refund or release from payment obligations.

Payment Terms

Payment terms are detailed in each individual quotation. General terms are as follows:

• Deposit: Most projects require a 50% non-refundable deposit before work commences
• Balance: The remaining balance is due upon project completion, prior to final file delivery or website launch
• Recurring Services: Monthly hosting, retainer, and subscription services are billed in advance on a monthly cycle
• Late Payment: Invoices not settled within 7 days of the due date may result in a pause or suspension of services

All prices are quoted in South African Rand (ZAR). Payment may be made via EFT, card, or other methods as agreed.

Intellectual Property

Your content: You retain full ownership of all materials and content you provide to us. You grant us a limited licence to use this content solely for the purpose of delivering your project.

Our work product: Upon receipt of full and final payment, ownership of the agreed deliverables (e.g. website design, logos, digital forms) transfers to you.

Prior to full payment: All work in progress remains the property of Clariti. We are not obliged to release files, source code, or designs until all outstanding payments are settled.

Portfolio rights: Unless you explicitly request otherwise in writing, we reserve the right to showcase completed work in our portfolio and marketing materials.

Hosting & Ongoing Services

For clients on monthly hosting, maintenance, or subscription plans:

• Services are provided on a month-to-month basis unless otherwise agreed in writing
• Either party may cancel with 30 days' written notice
• Non-payment may result in suspension or termination of services, including website downtime
• We are not liable for data loss resulting from non-payment or service termination
• Domain registration and third-party service fees (e.g. WhatsApp API, payment gateways) are billed at cost and are non-refundable once incurred

Privacy & POPIA Compliance

Clariti takes privacy seriously. We process personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

• We collect only the information necessary to deliver your project or service
• We do not sell or share your personal information with third parties for marketing purposes
• Client data is stored securely and accessed only by authorised personnel
• You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@clariti.online

For clients using our digital form solutions, you (as the data controller) are responsible for ensuring POPIA-compliant collection and use of any personal data gathered through your forms.

Limitation of Liability

To the fullest extent permitted by South African law, Clariti shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use of our services
• Loss of revenue, data, or business opportunities
• Errors or omissions in content provided by the client
• Downtime caused by third-party hosting providers, DNS issues, or force majeure events
• Security breaches resulting from client-side vulnerabilities or compromised credentials

Our total liability in any matter shall not exceed the total amount paid by the client for the specific service in question.

Termination

Either party may terminate the engagement with written notice (email is acceptable). Upon termination:

• All outstanding invoices become immediately due and payable
• Work completed up to the point of termination will be invoiced at our standard rates
• Deposits and payments already made are non-refundable unless otherwise specified in our Refund & Cancellation Policy
• Final deliverables will only be released once all outstanding balances are settled

We reserve the right to immediately terminate services in the event of abusive conduct, fraudulent activity, or material violation of these Terms.

Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or related to these Terms shall be subject to the jurisdiction of the South African courts.

We encourage all disputes to be raised directly with us first — we are committed to resolving issues fairly and promptly.

Contact Us

If you have any questions about these Terms, please reach out: